Thanh Phong Auto is committed to providing customers with a safe and reliable shopping experience. Therefore, we have developed a return policy to ensure the rights of customers when shopping for car parts and accessories at the store.

1. Conditions of return:

Return time:

  • Within 7 days from the date of purchase for products with intact labels, packaging, and unused.
  • Within 30 days from the date of purchase for products with technical defects due to the manufacturer.

Product condition:

  • The product must have intact labels, packaging, and must be unused.
  • The product is not damaged or scratched due to external forces.
  • The product comes with full accessories (if any).
  • The product comes with Thanh Phong Auto's purchase invoice.

2. Return process:

  • Step 1: Customers bring the product to the nearest Thanh Phong Auto store.
  • Step 2: Provide the purchase invoice and the product to be returned to the store staff.
  • Step 3: Store staff will check the product and confirm the return.
  • Step 4: If the product is returned, the customer can choose to exchange for another product or receive a refund.

3. In case of non-refundable:

  • The product no longer has original labels or packaging and has been used.
  • The product is damaged or scratched due to external forces.
  • The product lacks accompanying accessories (if any).
  • Customers cannot present Thanh Phong Auto's purchase invoice.

4. Note:

  • Shipping costs for returning goods are paid by the customer.
  • Thanh Phong Auto has the right to refuse to return a product if the product does not meet the specified return conditions.
  • Thanh Phong Auto always wants to bring customers the best products and services. Our return policy is a testament to our commitment to product quality and customer service.

For more detailed information, please contact us via:

Thank you customers for trusting and using Thanh Phong Auto's services!