Thanh Phong Auto is committed to providing customers with a safe and reliable shopping experience. Therefore, we have developed a return policy to ensure the rights of customers when shopping for car parts and accessories at the store.
1. Conditions of return:
Return time:
- Within 7 days from the date of purchase for products with intact labels, packaging, and unused.
- Within 30 days from the date of purchase for products with technical defects due to the manufacturer.
Product condition:
- The product must have intact labels, packaging, and must be unused.
- The product is not damaged or scratched due to external forces.
- The product comes with full accessories (if any).
- The product comes with Thanh Phong Auto's purchase invoice.
2. Return process:
- Step 1: Customers bring the product to the nearest Thanh Phong Auto store.
- Step 2: Provide the purchase invoice and the product to be returned to the store staff.
- Step 3: Store staff will check the product and confirm the return.
- Step 4: If the product is returned, the customer can choose to exchange for another product or receive a refund.
3. In case of non-refundable:
- The product no longer has original labels or packaging and has been used.
- The product is damaged or scratched due to external forces.
- The product lacks accompanying accessories (if any).
- Customers cannot present Thanh Phong Auto's purchase invoice.
4. Note:
- Shipping costs for returning goods are paid by the customer.
- Thanh Phong Auto has the right to refuse to return a product if the product does not meet the specified return conditions.
- Thanh Phong Auto always wants to bring customers the best products and services. Our return policy is a testament to our commitment to product quality and customer service.
For more detailed information, please contact us via:
- Hotline: 0789 86 27 27 - 0931 79 77 90
- Website: https://thanhphongauto.com/
- Email: Phongcao@thanhphongauto.com
Thank you customers for trusting and using Thanh Phong Auto's services!