Professional Car Maintenance and Repair Service Process in HCM

In today's era of industrialization and urbanization, cars have become an indispensable means of transportation for many people. However, to ensure that the vehicle always operates safely and efficiently, performing regular maintenance and repair procedures is extremely necessary. This process not only helps prolong the life of the vehicle but also contributes to ensuring the safety of the driver and other traffic participants.

Main factors in the car maintenance and repair process:

• Periodic checks: Checking important vehicle parts such as the engine, brake system, tires, and lubricants needs to be done regularly to detect potential problems early.
• Replace parts: Parts with a limited lifespan such as oil filters, air filters, and spark plugs need to be replaced periodically to ensure vehicle performance.
• Intensive maintenance: For complex systems such as electrical systems and cooling systems, in-depth maintenance is required from qualified technicians.
• Timely repair: When detecting any unusual signs, car owners need to take the car to reputable maintenance centers for timely inspection and repair.
• Technology updates: With the rapid development of automotive technology, updating software and upgrading new features is also an important part of the modern maintenance process.

By complying with one car maintenance and repair process rigorously and scientifically, car owners can ensure their car is always in the best condition, contributing to improving traffic safety and protecting the environment. Follow the article!

Receiving vehicles and customer information

Service Advisor (CVDV) plays an important role in initial contact with customers:

Greet customers in a professional and friendly manner

Collect detailed information about the vehicle:

• Maintenance history
• Unusual symptoms
• Request bronze paint if available

Fill out all information in the Repair Request Form (PYCSC):

• Customer contact information
• Vehicle specifications
• Vehicle condition (scratches, cracks...)

Provide green contact and name card to customers for easy communication

According to statistics, 85% of customers appreciate the service experience when they are professionally welcomed and fully informed from the beginning.

Check and diagnose vehicle condition

CVDV or Technician (KTV) conducts a thorough inspection:

Observe the overall vehicle

Check main systems:

• Engine
• Suspension system
• Brake
• Tire

Use modern electronic diagnostic equipment

Test the car if necessary (you can invite customers to try it together)

Important note:

• Clean the seats and steering wheel before checking
• Cover carefully before putting the vehicle on the lift bridge
• Record detailed test results for reporting

Using electronic diagnostic equipment helps accurately detect 95% of common technical errors.

Service consultation and price quote

CVDV plays a key role in this step:

Prepare a detailed quote based on:

• KTV's inspection results
• Customer's request

Advise customers on:

• Cause of damage
• Optimal solution
• Estimate repair costs and time

Please confirm customer's consent:

• Direct signature
• Confirmation email or text message

Incentives:

• Direct discounts for customers with Membership cards
• A 30% deposit is required in case you need to order spare parts

According to the survey, 90% of customers are satisfied when receiving detailed and transparent advice on repair costs.

Assign work

• CVDV creates a Repair Order (yellow copy) based on the approved quote
• The professional team leader assigns specific tasks to each technician
• Use management software to track work progress

The automatic assignment system helps optimize time and increase work efficiency by 30%.

Perform service

KTV carries out repairs according to the order:

• Comply with standard technical procedures
• Use specialized tools and equipment
• Replace genuine parts

Quality superviewer:

• CVDV and Team Leader regularly check progress
• Ensure work is done according to requirements and specifications

Applying the 5S process in the service workshop helps increase labor productivity by 25% and reduce time spent searching for tools by 40%.

Check service quality

3-level quality inspection process:

• KTV self-inspects after completing work
• The team leader checked everything again
• CVDV does a final check before delivering the vehicle

Testing criteria:

• Meets technical requirements
• Complete all items
• Clean vehicle and work area

The 3-level inspection process helps reduce technical errors and customer complaints by 95%.

Clean the car

• Wash the car outside
• Vacuum and clean interior
• Car deodorizing and freshening spray
• Final check before moving to the vehicle delivery area

Professional cleaning services help increase customer satisfaction by 40%.

Check before delivering the vehicle

CVDV performs a comprehensive check:

• Compare with original quote
• Check the features work
• Overall assessment of interior and exterior

After the inspection is completed and the quality is satisfactory, the CVDV will notify the customer to pick up the car.If the service quality has not reached the CVDV, you have the right to ask the Leader to appoint the KTV to perform the service again until it meets the requirements.

checkout

Service accountant collects customer fee according to CVDV quote and writes VAT invoice if the customer requests;

In special cases where the customer receives the car but has not paid yet, it is required to have a guarantee from the Director, Chief of Service Department or the vehicle of the company with the associated contract or the insurance company with the associated contract;

For companies with associated contracts, insurance companies, before customers get their cars, must sign the repair certificates in accordance with the contents of the quotation and sign the acceptance test, the minutes of handover of old spare parts and Other necessary documents if any.

Vehicle handing

CVDV is the person who directly delivered the car to the customer to confirm that the content has been done correctly, according to the customer quotation approved and pay attention to the customer about the need to use the vehicle, or warn the damage should be future settlement if any;

Withdrawing the inter-green gave customers when they received the car and asked customers to check the car, its contents, vehicle papers ...;

For new customers, CVDV sends Membership cards issued by the company to discount for customers in the next service.

Find out information after the service

CVDV asks customers when the service is completed to survey customer satisfaction;

If the process has errors, please CVDV customers need suggestions to satisfy customers.

After-sales

Sales staff must call customers and check information about service quality to survey customer satisfaction when operating vehicles within 7 days after delivery of customer vehicles;

Sales staff take care of customers and call maintenance reminders for 3 and 6 months period Sales staff text or call customers when the company has a sale or after-sales program applies to customers .

Frequently asked questions (FAQ)

1. How long is the regular maintenance cycle for cars?

Normally, the periodic maintenance cycle for cars is 5.000 km or 6 months, whichever comes first. However, for modern vehicles, the cycle can last up to 10.000 km or 12 months. 75% of automakers recommend following a maintenance schedule to ensure optimal performance.

2. How to know if engine oil needs to be changed?

There are 3 main signs to recognize that engine oil needs to be changed:

• The color changes to dark brown
• Viscosity is significantly reduced
• The warning light on the dashboard is on

About 92% of modern cars are equipped with oil quality sensors, helping to accurately warn when it is time to change.

3. How often should the engine air filter be replaced?

Engine air filters usually need to be replaced after 15.000-30.000 km or 12-24 months, depending on usage conditions. For vehicles operating in dusty environments, the frequency can be shortened to 10.000 km. Replacing the air filter on time helps increase engine efficiency by 10% and save fuel by 2-3%. Read the article now: Be sure to replace and maintain your car's air filter The safest and most effective products are shared on the website.

4. What are the signs that the brake system needs maintenance?

There are 5 main signs to pay attention to:

• Squeaking noise when braking
• The brake pedal is sinking or unusually light
• The car shakes when braking
• Brake warning light comes on
• Braking distance increased

Statistics show that 35% of traffic-related accidents brake system ineffective.

5. How to check and maintain car batteries?

Inspection and maintenance procedures Car battery including:

• Measure voltage (12.6V is ideal)
• Check the electrolyte solution level
• Clean battery terminals
• Apply anti-corrosion grease

Proper battery maintenance helps extend life by 25-30% compared to no maintenance.

6. How to maintain the car air conditioning system?

Car air conditioning maintenance process includes:

• Check gas (10-15% loss each year)
• Clean the indoor and outdoor units
• Replace air conditioner filter (12.000-15.000 km)
• Check and lubricate the compressor

Regular maintenance increases cooling efficiency by 30% and reduces the risk of sudden breakdown by 20%. See more instructions on how to use car air conditioners properly to save fuel significantly.

7. When do you need to replace timing belts and other belts in the engine?

Timing belts usually need to be replaced every 60.000-100.000 km or 5-7 years. Auxiliary belts (belts) need to be replaced after 40.000-70.000 km. Replacing the belt on time reduces the risk of serious engine damage due to belt breakage by 95%.

8. How to maintain the car suspension system?

Maintenance process suspension system including:

• Check shock absorber elasticity (every 20.000 km)
• Lubricate joints (every 10.000 km)
• Check shock absorber rubber wear
• Align wheel angle (every 20.000 km)

Proper maintenance increases suspension life by 40% and improves operating smoothness by 25%.

9. Why is it necessary to drain the coolant tank and when should it be done?

Flushing the water tank helps:

• Removes 95% of accumulated dirt
• Increase cooling efficiency 15-20%
• Reduces the risk of engine overheating by 30%

It is recommended to drain sludge and change coolant every 40.000-60.000 km or 2-3 years depending on usage conditions.