Service Advisor Course: A Solid Launch Pad for Young People & Garage Owners

Have you noticed that in the auto industry, Service Advisor (CVDV) is the "conductor", the most important connection between customers and service workshops? A professional CVDV not only shapes the quality of service but also determines the revenue and reputation of an entire garage.

If you are looking for an opportunity to develop a sustainable career in the automotive industry, this course “Gold Standard” Service Advisor in Thanh Phong Auto is a solid launch pad for you. The program is designed to equip you with comprehensive knowledge, skills and practical thinking, helping you master every situation and become an excellent CVDV.

Service Advisor Course At Thanh Phong Auto: The Foundation for Success

Our course is a perfect blend of in-depth theoretical foundation and real-world simulation practice. The program includes 90 theory lessons, typical real-life situations, and 2 weeks of practice directly under the guidance and sharing of Mr. Cao Van Phong - CEO Thanh Phong Auto, with a team of experienced lecturers in the industry.

We are committed to building a comprehensive CVDV, not only good at technology but also a professional and trustworthy leader of customer experience.

Training content includes 4 main groups:

1. Overview of CVDV profession

• Position, function & actual tasks of a CVDV in the garage.
• Role as a liaison between customer and technical department.
• Overview of the automotive industry value chain and CVDV position.

2. Required attitudes, skills and knowledge

 Professional attitude:

• Honesty – progressiveness – emotional control – respect for customers.
• Positive thinking: know how to listen, take responsibility & proactively find solutions.

 Basic skills:

• Communication (face-to-face, telephone, complaint handling, sales consulting).
• Use DMS software, read technical documents, coordinate with technicians.
• Service mindset: master the situation – respond flexibly – enhance customer experience.

 Professional knowledge:

• Automotive technical knowledge, repair and maintenance procedures.
• Understand CSI index, customer service process, auto insurance & service process.

3. Service process "Thanh Phong Auto Standard"

• Learn and practice according to 9 step process slowly receive - diagnose - quote - create order - repair - deliver car - after-sales.
• Mastering standard service systems helps increase productivity and reduce errors.

4. Review & Practice simulating real-life situations

• Practice practical handling skills with common situations.
• Learn how to evaluate efficiency, apply PDCA thinking, 5Q and 5S standards in operations.

Learn With Experts – Master Your Future

The highlight of the course at Thanh Phong Auto is not only the quality training program but also the team of instructors. Mr. Cao Van Phong – CEO Thanh Phong Auto, with over 25 years of experience in the industry, will directly impart practical knowledge and success secrets learned from the process of operating a reputable garage system.

Who should take the Service Advisor Course?

The course is specially designed for:

• College and University students majoring in automotive engineering: Want to supplement practical skills, especially soft skills and service skills to improve employment opportunities right after graduation.
• Team leader of maintenance and repair teams at service workshops: Want to improve operational skills, manage professional service processes, prepare for higher management positions.
• Garage Owner, Auto Service Center: Want to standardize processes, improve service quality and build a strong, professional staff to attract and retain customers.
• Anyone passionate about the automotive industry: Want to develop yourself in the direction of professional customer service, looking for a career with a future and stable income.

Wide Open Job Opportunities & Commitment to Accompany

At Thanh Phong Auto, we not only train skills - but also commit to accompany students on the path of career development after graduation.

• Real work opportunities: Students who complete the course with good results will be immediately connected to a professional garage system with a variety of car brands - opening up a sustainable career path in a real-world environment.
• Clear career orientation: Whether you are a fresh graduate or someone with experience in the industry, we will support you in assessing your abilities, suggesting suitable positions and accompanying you every step of your development.
• Support for starting a business / building a private garage: If you have the aspiration to become a garage owner or develop your own service model, Thanh Phong Auto is ready to mentor, advise on strategy and connect with practical resources.

With a commitment to accompany you from the time you study to after graduation, we believe that: Investing in you is investing in the future of Vietnam's auto service industry.

Video Series About the "Picture" of the Auto Service Consultant Profession

Course Information

• Study time: 90 periods, flexible with morning (08:00 – 11:30) and afternoon (13:00 – 16:30) shifts.
• Class size: Small class size of 10 - 20 students/class, ensuring close supervision from instructors.
• Tuition: VND XNX, including practice materials and equipment.

Thanh Phong Auto - where to create a professional & sustainable Service Consultant career for Vietnam auto industry!

Sign up for a free consultation and enroll today:

Contact Hotline: 0845 27 31 86 - 0931 79 77 90

Center Address: 1260 Le Van Luong, Nha Be, HCMC

Fill out the online registration form at: https://forms.office.com/r/yKUyNHAhjW?origin=lprLink