Notes When Choosing A Professional Automobile Repair and Maintenance Place

- Notes When Choosing a Professional Automobile Repair and Maintenance Place
Latest update date: February 03, 07

In the context of the rapidly developing auto industry, finding a reliable and professional auto repair address is no small challenge. According to statistics from the Vietnam Automobile Manufacturers Association (VAMA), by the end of 2023, there will be more than 500,000 cars sold on the market. With the number of vehicles increasing, the demand for high-quality repair and maintenance services is also increasing.

Cars are one of the most valuable assets of many people. According to a report from the General Statistics Office, the average price of a new car in Vietnam in 2023 is about 1 billion VND. With such a large investment, it is extremely important to entrust your vehicle to skilled professionals.

A reputable auto repair address will bring:

  • Accurate diagnosis
  • Quality repair
  • Good price
  • Peace of mind for customers

Let's learn about 7 important factors to consider when choosing a car repair and maintenance place:

- Notes When Choosing a Professional Automobile Repair and Maintenance Place
What should you keep in mind when choosing a car repair/maintenance garage?

Observe reality

Don't wait until your car has a problem to go to a repair shop. Please proactively visit repair facilities for direct evaluation. Here are the points to note:

  • Number of customers: A crowded garage is often a sign of quality service and reputation.
  • Hygiene and organization: A clean, tidy space reflects professionalism at work.
  • Equipment: Modern diagnostic tools and lifting equipment demonstrate the garage's investment in technology.

According to a survey by the Vietnam Automobile Distributors Association (VADA), 78% of car owners value the appearance and cleanliness of the garage when making a choice.

Take advantage of advice

Referrals from acquaintances are still a powerful tool in finding trustworthy service. Consider the following methods:

  • Ask friends and family for advice: Personal experience can provide valuable information.
  • Check online reviews: Platforms like Google Maps, Facebook, and Foody provide plenty of feedback from customers.
  • Consult car clubs: Car enthusiasts often have extensive knowledge of reputable garages.

A 2023 survey by Vietnam Report found that 82% of Vietnamese consumers regularly read online reviews before using local services.

Compare service prices

Although cost should not be the only factor, it is still an important consideration. Here's how to approach the pricing issue:

  • Request a detailed quote: Break down spare parts and labor costs.
  • Compare multiple garages: There should be at least three quotes to compare.
  • Be wary of prices that are too high or too low: Both can be signs of an underlying problem.

According to the Vietnam Automobile Manufacturers Association (VAMA), the average car repair cost in Vietnam ranges from 2 million to 5 million VND, with labor costs typically ranging from 200,000 to 500,000 VND per hour.

Repair type Average price range
Oil change 500,000 - 1,500,000 VND
Replace brake pads 1,000,000 - 3,000,000 VND
Replace timing belt 3,000,000 - 7,000,000 VND
Repair gearbox 10,000,000 - 30,000,000 VND

Ability to communicate with customers

A reputable garage should prioritize clear communication with customers. Look for the following signs:

  • Detailed explanation: The technician should explain the problem and suggest a solution.
  • Be ready to answer questions: Staff should patiently answer all your questions.
  • Written quote: Always request a detailed written quote before agreeing to a repair.

Expert Tip: Familiarize yourself with the maintenance schedule in your vehicle's owner's manual. This knowledge will help you better understand the proposed services.

- Notes When Choosing a Professional Automobile Repair and Maintenance Place
Evaluate the quality of the garage

Consider location & convenience

Distance can be the deciding factor, especially for routine maintenance. Consider:

  • Distance from home/work: A garage close to where you frequently travel will encourage regular maintenance.
  • Business hours: Make sure the garage's work schedule fits your free time.
  • Alternative transportation: Some garages offer loaner cars or shuttle services.

According to Vietnam Road Administration, the average Vietnamese person drives 12,000 km per year. Regular maintenance is key to keeping your vehicle running well over time.

Build a relationship with the repairman

Establishing a good relationship with your auto repair team can lead to better service and potential incentives:

  • Introduce yourself: Take some time to chat with a service advisor or technician.
  • Ask questions: Show interest in the repair process and condition of your vehicle.
  • Provide feedback: Positive comments can lead to continued quality service.

A survey by the Vietnam Automobile Distributors Association found that 79% of customers who have a good relationship with their auto repair garage report higher levels of satisfaction with the overall car care experience. .

Verify certificates and warranties

Before committing to a garage, make sure they meet industry standards:

  • Technical certification: Look for technicians certified by reputable organizations such as the Vietnam Automotive Technical Association (VATA).
  • Manufacturer certification: Some garages specialize in specific brands.
  • Warranty: Ask about the warranty policy for parts and repair work.

According to VATA, there are more than 10,000 certified technicians working in the automotive repair and service industry in Vietnam, ensuring high professional standards.

- Notes When Choosing a Professional Automobile Repair and Maintenance Place
Professional car repair/maintenance garage - good prices in HCM

Choosing the right car repair and maintenance place requires meticulousness, but this effort will be rewarded with quality service, reasonable prices and peace of mind. By following these 7 essential tips, you'll be well equipped to find a trustworthy partner in the care of your vehicle.

Remember, a great auto repair garage doesn't just fix your car – they're investing in a long-term relationship based on trust, expertise and mutual respect.

Frequently asked questions (FAQ)

1. How to evaluate the quality of equipment at a car garage?

Evaluate equipment quality by observing the following factors:

  • Presence of modern electronic diagnostic machines
  • Hydraulic or pneumatic lifts are capable of lifting a minimum of 3 tons
  • 3D wheel angle alignment device
  • Dynamic balancing machine for wheels

According to statistics from the Vietnam Automobile Industry Association (VAMA), 78% of professional garages own at least 3 of the 4 types of equipment above.

2. Should I choose a garage that specializes in a specific car brand?

Choosing a specialized garage has advantages and disadvantages:


  • In-depth knowledge of specific vehicle models
  • Often there is specialized equipment


  • May be more expensive
  • Limited scope of services

According to VAMA's 2023 survey, 62% of car owners prefer specialized garages for their car brand.

3. How often is normal car maintenance?

Maintenance frequency depends on the vehicle type and manufacturer's recommendations, but typically:

  • Oil change: Every 5,000 - 7,500 km or 6 months
  • Comprehensive check: Every 10,000 – 15,000 km or 12 months
  • Change air filter: Every 20,000 - 30,000 km

According to data from the Vietnam Register, 87% of vehicles that are regularly maintained on time have a lifespan 15-20% longer than vehicles that are not regularly maintained. See the details Pay attention when periodically maintaining your car shared on the website.

4. Should I use genuine parts or replacement parts?

The choice of spare parts depends on many factors:

Spare parts type Advantages Disadvantages
Genuine High quality, good warranty Expensive
Replace Cheaper prices, more variety Quality may be inconsistent

According to VAMA, 65% of car owners prioritize using genuine spare parts for important parts such as brakes, engines and suspension systems.

5. How to check the reputation of a garage through social networks?

To check reputation via social networks:

  • Search for reviews on Facebook, Google Reviews
  • Consider the quantity and quality of comments
  • Check the frequency of garage information updates
  • Read the garage's response to the negative review

A 2023 Nielsen Vietnam study showed that 72% of Vietnamese people trust online reviews when choosing an auto repair service.

6. How to evaluate a garage's warranty policy?

When evaluating warranty policies, pay attention to:

  • Warranty period for each type of repair
  • Warranty scope (parts only or repair work)
  • Warranty conditions and limitations
  • Warranty complaint handling process

According to VAMA's survey, reputable garages usually provide a warranty of 3-6 months for major repairs and 30-90 days for normal maintenance.

7. Should you choose a garage with 24/7 rescue service?

Choosing a garage with 24/7 rescue service brings many benefits:

  • Timely support in case of emergency
  • Reduce waiting time when encountering problems
  • Increase peace of mind when traveling long distances

Statistics from the Traffic Police Department show that 35% of car incidents occur outside of normal working hours, making 24/7 rescue services important.

8. How to evaluate a garage's ability to diagnose errors?

To evaluate the possibility of a diagnosis, you can:

  • Ask for a detailed explanation of the diagnostic procedure
  • Observe the use of electronic diagnostic equipment
  • Ask questions about complex cases they have handled
  • Check to see if they are up to date with new technology

According to VAMA, professional garages often invest 50-100 million VND for modern diagnostic equipment and annual software updates.

9. Should I ask to see the car before and after repair?

Absolutely should. Inspection before and after repair helps:

  • Accurately identify the initial problem
  • Make sure all repairs have been made
  • Detect any new problems that may arise
  • Increase transparency in the repair process

According to a VADA survey, 92% of customers are satisfied when participating in the pre- and post-repair inspection process.

10. How to evaluate the professionalism of garage staff?

Professional evaluation of staff through:

  • Appropriate clothing and labor protection
  • Communicative attitude and willingness to answer questions
  • Ability to explain technical issues in an easy-to-understand manner
  • Speed ​​and efficiency in work

According to VAMA, professional garages usually invest 15-20 million VND/year/employee in training and improving skills.

11. How to evaluate the garage's pricing policy?

To evaluate your pricing policy, you should:

  • Compare quotes from at least 3 different garages
  • Request a detailed price list for each service
  • Ask about promotions or offers
  • Check if there are hidden fees

According to VADA, the price difference between professional garages is usually no more than 15-20% for the same service.

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Cars Care Service Price Sheet At Thanh Phong Auto HCMC VietNam:

* The cars that we have mechanics: Mercedes, BMW, Audi, Lexus, Toyota, Honda, Mazda, Mitsubishi, Kia, Daewoo, Hyundai,Ford, Nissan, Volkswagen, Porsche, Chevrolet, Rand Rover, Innova, Fortuner, Vios, Fiat, Bugatti, Ferrari, Bentley, Hummer , Chrysler, Dodge, Renault, Cadillac, Volvo, Subaru, Daihatsu, Ssangyong, Roll-Royce, Peugeot, Smart Fortwo, Tobe M'car, Luxgen, Zotye, Haima, Geely, Baic, Hongqi, Cmc, Mini Cooper, Buick, Opel, Acura, Aston Martin, Vinfast, TQ Wuling, BYD.


To keep your vehicle running properly at all times, we offer a number of services that are carried out by our certified, expert auto service and repair technicians who have years of experience performing everything from oil changes to a complete engine overhaul.