What to Note When Choosing a Place for Car Repair and Maintenance?

Sửa chữa ô tô is the process of fixing problems, breakdowns and replacing damaged components to restore the performance of the vehicle. Car maintenance is the process of checking, adjusting and replacing parts periodically to maintain optimal performance and prolong the life of the vehicle.

According to statistics from the Vietnam Automobile Manufacturers Association (VAMA) in 2024, up to 78% of vehicle problems can be prevented if they are regularly maintained at reputable garages.

This article will provide you with important notes to choose the right garage such as: observing reality, taking advantage of advice, comparing service prices, ability to communicate with customers, considering convenience, etc. to make a wise decision in choosing a place to entrust your "baby".

Why Is Choosing the Right Garage for Car Repair and Maintenance Important?

Choosing the right garage for car repair and maintenance is extremely important because it directly affects the safety, longevity and performance of the car. A reputable garage will use genuine spare parts, have a team of skilled technicians and ensure standard repair and maintenance procedures.

According to the 2024 VAMA report, 30% of traffic accidents are caused by vehicle technical errors. Regular maintenance at a reputable garage helps reduce the risk of unexpected breakdowns by 70% and increase fuel efficiency by 15%.

How to Observe the Garage in Reality?

A physical inspection of a garage involves assessing three main factors: customer traffic, cleanliness of the space, and equipment. Don’t wait until your car breaks down before you go to a garage for repairs.

• Customer volume: Quality garages usually have 10-15 cars being repaired at the same time and have customers waiting. According to VAMA's 2023 study, 85% of reputable garages have a customer return rate of over 70%.
• Cleanliness and organization: The work space is clean with grease-free floors, tools arranged in specialized areas, and good ventilation. Professional garages often have separate reception areas, clean restrooms, and organized parking.
• Equipment: Modern diagnostic tools and lifting equipment demonstrate the garage's investment in technology.

According to a 2023 survey by the Vietnam Automobile Distributors Association (VADA), 78% of car owners value the appearance and cleanliness of the garage when making their choice.

How to Take Advantage of Advice?

Recommendations from acquaintances are the most effective way to find a reputable auto repair shop, with 87% of customers trusting reviews from friends and family.

• Ask friends and family for recommendations: 73% of consumers say recommendations from family help them find a quality auto repair shop within 2-3 tries.
• Check online reviews: 91% of customers read reviews on Google Maps, Facebook, and local platforms before choosing a garage. Prioritize garages with 4.2 stars or higher and at least 50 reviews.
• Consult car clubs: 68% of car club members have more than 5 years of experience and often share information about 15-20 reputable garages in the area.

According to Vietnam Report's 2023 survey of 2.500 consumers, 82% read online reviews before choosing a local service, of which 76% spent 10-15 minutes researching reviews and 64% compared at least 3 suppliers.

How to Compare Service Prices?

Cost isn't the only factor when choosing a garage. However, it's still an important consideration.

• Ask the garage to provide a detailed quote with a clear breakdown of parts and labor costs.
• Collect quotes from 3-5 different garages to have an accurate basis for comparison and find the most reasonable price.
• Be wary of unusual prices. Prices that are too low may signal poor quality or substandard parts. Prices that are too high may indicate a garage that is not transparent about its charges.

According to the 2024 report of the Vietnam Automobile Manufacturers Association (VAMA), the cost of basic car repairs in Vietnam ranges from 2-5 million VND. Specifically, labor costs vary from 200.000-500.000 VND/hour depending on the complexity of the job.

How is your customer service?

A garage's ability to communicate with customers is evaluated through three main criteria: explaining problems in detail, being willing to answer questions, and providing written quotes.

• Detailed explanation: The technician clearly explains the cause of the damage (such as 80% worn brakes, need to be replaced after 2.000km) and proposes 2-3 specific repair options with prices for each option.
• Ready to answer questions: Staff answer questions within 24 hours by phone or text, unlimited number of questions about repair and warranty procedures.
• Written Quote: Request a detailed quote including parts cost, labor, and completion time (e.g. 15 minute oil change, 2 hour brake repair) and receive it within 30 minutes.

Advice from the Vietnam Automotive Technicians Association (2024): Learning the maintenance schedule in the manual can save 20-30% on repair costs and avoid unnecessary high prices.

How to Consider Location & Convenience?

A distance of 5-10km from home/work to the garage is ideal for routine maintenance. The close proximity saves travel time and encourages regular maintenance.

• Distance from home/workplace within 10km radius: Garage near home saves 30-45 minutes of travel time per maintenance, encouraging regular scheduled maintenance.
• Flexible working hours from 7am-19pm: Choose a garage with an extended working schedule, including weekends to accommodate your personal schedule.
• Transportation assistance: Many modern garages offer free replacement cars, shuttle service within a 15km radius, or taxi assistance to ensure customer convenience.

According to a report by the Vietnam Road Administration in 2024, the average Vietnamese person drives 12.000km per year.

How to Build Relationships with Repairmen?

Build relationships with auto mechanics by communicating in a friendly manner, asking professional questions, and providing positive feedback. This will help you receive higher quality service and special offers.

• Introduce yourself: Spend 5-10 minutes chatting with the service consultant about your vehicle, usage habits and service expectations.
• Ask technical questions: Ask about inspection procedures, expected repair times, and proper maintenance,” such as “How often does my car need an oil change?” or “Are there any signs of abnormality with the brakes?”
• Positive feedback helps maintain high quality service.” For example, “Thank you for the thorough inspection” or “The car runs much smoother after the repair.”

According to a 2024 survey by the Vietnam Automobile Distributors Association, 79% of customers who have a good relationship with their garage report higher satisfaction levels.

How to Verify Certificate and Warranty?

Verify the garage's certifications and warranties by checking the technician's certifications, manufacturer's certifications, and warranty policies. Before committing to a garage, make sure they meet industry standards.

• Technical Certification: Look for technicians certified by reputable organizations such as the Vietnam Automotive Engineering Association (VATA), with over 10.000 certified technicians operating in Vietnam.
• Manufacturer certification: Some garages specialize in specific brands.
• Warranty: Ask about warranty policies for parts and repairs, typically 3-12 months depending on the type of service and parts.

FAQ – Frequently Asked Questions

1. How often should I service my car?

Normally, you should periodic car maintenance every 5.000 – 10.000 km or 3 – 6 months depending on the car manufacturer's recommendation.

2. How much does it cost to maintain a car?

Car maintenance costs depend on the car brand, model and service package. On average, regular maintenance costs range from 1 to 5 million VND.

3. Should I repair my car at home?

You should only repair minor damage yourself if you have the knowledge and appropriate tools. For complex problems, take your car to a professional garage or call Mobile repair service at home to ensure safety.

4. Should I replace mobile auto parts?

Mobile auto parts replacement convenient in some cases, but need to choose a reputable supplier and ensure the quality of spare parts. See the article now: Should I repair my car on the go?? Tips to avoid losing money and getting sick.

5. How do I know if the garage uses genuine spare parts?

You can ask the garage to provide documents and invoices clearly stating the origin of the spare parts. Or consult directly with the car manufacturer for a list of garages using genuine spare parts.

6. Does the garage support car insurance procedures?

Many reputable garages today provide support services for procedures. car insurance, helping customers save time and effort. Please discuss this issue carefully with the garage.

7. Which garage repairs/maintains cars with prestige in HCM?

Thanh Phong Auto is the leading prestigious auto repair and maintenance garage in Ho Chi Minh City. With a team of skilled technicians, modern equipment and professional working process, Thanh Phong Auto is proud to bring customers comprehensive and high-quality car care services.

Why choose Thanh Phong Auto?

• Spacious facilities, standard equipment, meeting the needs of repair and maintenance of all types of vehicles from popular to high-end such as Lexus, BMW, Mercedes,Toyota, Kia, Innova…
• A team of experienced, well-trained, dedicated and professional technicians.
• Closed and synchronized repair and maintenance process, ensuring quality and progress.
• Use genuine spare parts or high quality replacement parts with clear origin.
• Detailed and transparent quotes, no additional costs.
• Long term warranty policy for repair and replacement items.

With the above advantages, Thanh Phong Auto deserves to be a reliable destination for all car repair and maintenance needs in Ho Chi Minh City.

Contact now Thanh Phong Auto for advice - best quote!