Choosing an External Garage or Going to a Maintenance Firm?

Should You Choose a Genuine Car Repair Garage or an Outside Workshop?
Sharing translation experiencesChoosing an External Garage or Going to a Maintenance Firm?

The constant question of car owners, especially new car owners, is where should I choose to maintain, maintain and take care of "Dump Baby"? The question is simple but not easy to find the right answer for everyone. Yourself Thanh Phong Auto Also often receive similar questions.

Choose A Garage Outside or a Firm to Maintain and Repair?

To answer this question we would first like to send you and you some typical perspectives that have appeared on the media and social networks .... and here:

Perspective #1: In terms of Safety

In terms of safety, it is too risky to hand over a valuable car to an exterior and small garage

Small habits - big consequences

It is hard to believe but it has been existing in Vietnam, which are many luxury car owners such as Mercedes-Benz, Audi, Lexus ... choose garages outside when repairing, maintaining and replacing parts, while facilities, workmanship, professionalism ... of the garage are not equal to genuine garage, and in fact, there have been many cases of outside garages replacing fake spare parts for customers, when breaking down garages. liability and car owner, money is lost, disability is brought.

To get specific numbers, AutoBikes has a small survey of 10 people in Hanoi who are using 4 luxury brands including: Mercedes-Benz, Audi, Lexus, Jaguar Land Rover and have a result. A few surprises. 4 among 10 owners who choose genuine garages when repairing and maintaining cars are new car buyers from official distributors, both 4 cars have not gone over 2 years and are under warranty period.

​Genuine Garage is a Smart Choice for Luxury Car Owners

Genuine garage is a smart choice for luxury car owners

6 remaining car owners choose private garages (outside garages), they divest all the repair and maintenance of their billion-dollar car for outside garages.

“When I need maintenance and replacement parts, I usually call a mechanic to come to my house or company to pick up the car and bring it back to the garage for repair, when it's done, the garage calls me and delivers the car. Although knowing how to "take care" of a car like this can't be assured compared to genuine service, but because of the habit from many years of driving some "grass" cars, moreover the cost of spare parts, wages, and many other items. cheaper than in the genuine garage so I choose this way…” – Mr. Tien, residing in Hoan Kiem district, Hanoi – the owner of the Mercedes-Benz E250 shared.

Survey results also show that luxury car users choose only genuine garages because they buy new cars and are entitled to incentives from the company, but for customers who buy used cars, they are not much concerned. to choose the best place to "take care" of the car. Despite the luxury car ride but still cheap psychology criteria are 1, car owners can not foresee the unfortunate consequences of this decision.

According to experts of Mercedes-Benz Vietnam, customers choosing a garage will be at risk of risks from the quality of spare parts, warranty, or quality not up to the manufacturer's standards. For example, if a replacement of a non-genuine component is replaced, the risk of damage to other components on the vehicle is very high due to asynchronous spare parts.

Moreover, fake parts also cause unsafe cars when operating. Specifically, if the replacement of fake engine oil will not work, or reduce the effect of engine lubrication, it is especially dangerous when the car runs long distances because the engine temperature will rise. Mild damage to the engine, the small components in the engine, the heaviest can burn the engine. Similarly, the fake brake pads will not tolerate high temperatures when braking at high speed, leading to fire and braking will no longer work, which will be dangerous for both the car and the life of the occupants.

The Professionalism and Modernity of a Genuine Garage Far Far Exceeds Other Garages

The professionalism and modernity of a genuine garage goes far beyond the outside garage

Not only is the lack of equipment, external garages often enter into the warranty, the origin of spare parts is not clear. Meanwhile, genuine components and spare parts are guaranteed of origin, quality and have a clear warranty period. Currently, Mercedes-Benz Vietnam is committed to guaranteeing the year-old 2 technical error for all components and spare parts at the company.

If you only look at the numbers in the repair and maintenance bills, you can see that the external garage is a bit cheaper, but the owner will face many possible risks with the car, even both his life and his loved one. These are the dangers of counterfeit parts, lack of consistency, lack of precision and professionalism - something that new luxury models always require, with no warranty or unclear warranties, Garage disclaims responsibility when an incident occurs ...

The case of Mr. Minh, residing in Hoang Mai District, Hanoi is also a lesson for luxury car owners to change car care habits. In 12 / 12017, Mr. Minh brought a friend's newly acquired Land Rover Evoque to a garage on Linh Nam street to inspect and maintain all cars, change oil and some small parts at a total cost of over. 18 million. When receiving car mechanics here offer the latest automotive perfume and commitment to quality.

The staff instructs Mr. Minh to spray perfume directly into the air-conditioning vents to increase the fragrance and help keep the scent longer. After half a month, the air-conditioning vents on the car had a speckled appearance. “At first I just thought this was the condensation in the air conditioner and it would disappear when the air conditioner was turned off, but I tried many times to turn it on and off, but the stains did not go away, but spread. When I brought the car to the company, I found out that the cause was due to spraying perfume directly on the air-conditioning vent, which melted and deformed the surface of the young rubber, making it crumbly, the only way to fix it was to replace it with a new one. Too frustrated, I brought the car to the old garage, both the mechanic and the owner blamed each other and no one took responsibility…” – Minh added.

Small Change - Big benefit

According to automotive engineering experts, it is time for car users to change the way they take care of their cars to ensure their safety and for themselves. The rapid development of the technology applied on newer cars has made it impossible for outside garages to keep up, thus repairing these vehicles beyond their capabilities, not to mention the lack of Equipment is also a major difficulty.

The cost of repair and maintenance in external garages is usually 10% - 30% cheaper than the firm's garages, depending on each item. However, the number of professional and reputable garages is increasingly rare, most are unprofessional and not properly invested, while cars are items that require professionalism and high precision, because related to the lives of people on the vehicle and also people on the road.

Checking Engine Oil is One of the Necessary Habits of Every Car Owner

Checking engine oil is one of the essential habits of every car owner

Some financial experts said that if looking first at the cost of repairs, labor, money components, spare parts, the garage is cheaper than the genuine garage. But this is not a smart choice and it is only superficial. Car users think about the risks that are very likely to happen if the car repair in the garage is unprofessional, then the amount of money that the car owner must bear increased many times.

Make a habit of periodically checking motor oil, household oil, oil filter, coolant - Things like the blood of an engine. A good car, powerful and safe operation is one that is taken care of regularly, this is also the best way to minimize any damage on the car.

Never go into trouble when any part on the vehicle is due to be replaced, or if there is a part on the car that is broken, you should take the car for repair, you should proactively inspect and replace it when there are signs of damage. to prevent line failures ...

Continuing with the topic of choosing a place of care and maintenance "Xe Cung" Thanh Phong Auto gives you and you a different perspective, I hope to be helpful for everyone in deciding to choose a place of care and maintenance. maintenance and repair of my "Caretaker" ...

Opinion #2: Review Analysis 

What is the difference between maintenance of cars in the company and outside garages?

 This is a question that many people wonder, even those who have used both services can not fully understand. Please also Thanh Phong Auto evaluate about these 2 services.

A share of forum members otofun used to work in genuine garages and outside garages:

  1. Genuine garage Suitable for those who do not have a deep understanding of the vehicle. Customers using regular cars. Then they just need to enter the company, follow the maintenance cycle of the company is finished. However, the price in the firm will certainly be higher.
  2. The garage has a name outside (usually these garage must have 20% -40% of genuine people out) suitable for customers who have high technical repair requirements but expect a reasonable cost. Customers of these garages when coming to car repair often pay little attention to how and how to handle the mechanic.
  3. Genuine garage often equipped with a full range of vehicles and repair scales than the outside garage. In addition, because only work on a certain vehicle, in terms of handling the disease is also faster than the garage outside. However, when repairing an outdoor garage, there will be more options for customers to choose.

The first is about the price

  • Usually, maintenance is always more expensive than the garage outside. (Due to the space, the cost of staff, machinery, and operation takes more than the garage).
  • Outside garages are more affordable than in-house.

About the maintenance procedure

Car maintenance process in the company
  • Depending on the make and model of the vehicle, there are different maintenance procedures. Luxury car brands Mercedes, Audi, BMW... There will be a more special maintenance process than conventional models such as Toyota, Hyundai, Kia... In addition, some special models like Rolls-Royce Phantom will have a more special maintenance process. separate.
  • Thanh Phong would like an example: Mercedes-Benz maintenance schedule: every 8,000 km. As for the Hyundai series, it is every 5,000 km (For car oil 15W40 or 20W50). In addition, some accessories and spare parts need to be replaced according to each maintenance cycle. Like hyundai cars to km 35.000 will change gasoline products, Hyundai gasoline engine oil (5w30), gasoline engine oil filter, engine oil preparations, engine oil discharge.
  • Thus, car maintenance in the company will follow the specific schedule listed by the company. Some spare parts and accessories may arise during maintenance.
Car maintenance process in the garage

Choose an Outside Garage or Go to a "Dear Car" Maintenance Firm? Thanh Phong Auto Hcm Garage Guarantee 2023

Thanh Phong Auto made Audi Q5

Follow the routine maintenance procedure for each model and vehicle according to the genuine maintenance procedure.

Or maintenance depends on the direct inspection of the vehicle's condition. Can flexibly ignore 1 parts need to be replaced in the company (such as brake pads have not worn due to less braking ...).

About experience and practical analysis

In our opinion, the cost of maintenance is small, the average outside and inside is not much different. Only when they have to replace many parts will it be higher.

However, if you do not control the quality of spare parts, the replacement of the cheaper idea is expensive because the shelf life is shorter (more quickly broken). Thanh Phong found that the company always checked the status of the vehicle's systems when performing maintenance and gave warnings to vehicle owners. These warnings are always worthwhile for you to accept the higher costs when maintaining your car at a genuine dealer. Many people use grass zace car but still take it to the genuine dealer for maintenance.

And if you know some non-reputable garages, have good facilities investment. A good repair team does not necessarily have to enter the firm. Workers there do very carefully, needing something new to replace, not necessarily periodically. It is also quite cost effective if you travel a lot.

Advantages and disadvantages of the company and the garage

In our opinion, periodic maintenance at the company has good points and bad points. The good part is that the car is checked and replaced with genuine parts, when operating, it will be better. But the downside is also that:

  • Technicians only know how to replace parts, sometimes it is not necessary to change but still leave.
  • The company has to rent a large space, located in the center and pay salaries for all employees, so the cost when you repair it will increase a lot.
  • Sometimes in the crowded car company you have to wait quite a bit longer than outside.

A garage that is reputable is very reasonable (if your car is out of warranty) reasonable why?

The price is much cheaper, enthusiastic, not replacing spare parts if still used to avoid waste. For example, the Hyundai i20 car has a broken ABS after it is listed on 3.500.000 quotation if outside, it is also genuine 2.000.000. Filter air conditioner on the quotation factory, please try to compare it.

Should enter the company why?

  • Which company only repairs a few cars of that company, so they diagnose the disease very accurately to avoid this broken situation but report to repair another, replacing it again and again, wasting money and time. Outside, the mechanic fixes many types of cars, sometimes the mechanic has never seen that car, the tracing can sometimes heal the pig into a lame pig.
  • In the warranty company and use genuine products, you will be assured when using. Don't be afraid of poor quality clothes.

However, not all genuine Gara are reputable. There are also some genuine garage shops that have a bad reputation but very few. And not all outside garages do it discredit. Some outside garages of quality prestige even surpass the firm. The choice for your car where maintenance is guaranteed is quite important. It not only helps you reduce costs, time but most importantly peace of mind. Helps avoid minor diseases that provide good vehicle durability.

  • If you do not have time to learn and need to use a car less Thanh Phong recommends choosing genuine.
  • If you have time to learn and use the car a lot. Look for a reputable outside garage. It will help you significantly reduce costs.

Should maintenance cars in the company and outside garages differ? Still depending on the needs of each person will have different choices. Thanh Phong Auto wishes everyone find a reputable car maintenance address.

​​Choose an Outside Garage or Go to a "Dear Car" Maintenance Firm? Thanh Phong Auto Hcm Garage Guarantee 2023

Thanh Phong Auto maintains high-class cars

Opinion #3: Review Suggestions Đánh

Should choose the car repair garage outside or the genuine garage? As mentioned above, each place has its own strengths and weaknesses, Thanh Phong Auto sends you and you a few suggestions below that will be helpful for you and you ...

Choose an Outside Garage or Go to a "Dear Car" Maintenance Firm? Thanh Phong Auto Hcm Garage Guarantee 2023

Thanh Phong Auto - 1 Corner of General Repair Area

It would be ideal if there was one place that could meet all the needs of every customer, unfortunately not. In the company or the external garage, there are advantages and disadvantages. What we recommend you to choose from - in fact your suitability, depending on your individual circumstances and circumstances you can refer to the following suggestions:

Brothers and sisters should enter the company when

– You own a car for the first time, a new car (still in the warranty period — normally, new cars are warranted for about 2-3 years depending on the brand. During this warranty period, if you go out to work, sometimes it will be difficult if your car is unlucky. In case there is an error in the production or assembly process, but you know this is still common whether the car you buy is high-end or popular, recalling or major repair companies. is this error…. then the company may refuse the warranty…)

– You do not know and do not need to know about technology… (Of course you excel in other areas of expertise...)

- You do not have time to find out, nor have relationships with any outside garage to find out which garage is good, quality and reliable ...

– And finally, you have to spend a lot of money for your services… (in fact, you have to pay for the cost of the service you use + the brand value of the company...)

– When you are in this group, you can rest assured that your pet is taken care of by Genuine (Just kidding, but actually, it's a certain business authorized by it to act as a service agent for it) basically the quality will reach some acceptable level.

Choose an Outside Garage or Go to a "Dear Car" Maintenance Firm? Thanh Phong Auto Hcm Garage Guarantee 2023

If you do not belong to the above group, our advice is to use the services of the outside garages and when choosing the outside garages, please note that you should pay attention to find out if the quality of service And what is the price of that garage!

Thanh Phong Auto is very happy to serve you, please contact us:

  • 68B Nguyen Huu Tho, Tan Hung Ward, District 7, Ho Chi Minh City TP
  • Le Van Luong 1260, Phuoc Kien Ward, Nha Be District, Ho Chi Minh City
  • Email Address:
  • Website:
  • Tel: (028) 37755429 - Fax: (028) 37751046
  • Hotline: 0934 79 71 79 - 0913 11 93 93 - 0931 79 67 90 - 0931 79 77 90
  • Customer Care Center: 1900636127- 0934222763

See the location of Thanh Phong Auto headquarters and branches on Google Maps

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Cars Care Service Price Sheet At Thanh Phong Auto HCMC VietNam:

* The cars that we have mechanics: Mercedes, BMW, Audi, Lexus, Toyota, Honda, Mazda, Mitsubishi, Kia, Daewoo, Hyundai,Ford, Nissan, Volkswagen, Porsche, Chevrolet, Rand Rover, Innova, Fortuner, Vios, Fiat, Bugatti, Ferrari, Bentley, Hummer , Chrysler, Dodge, Renault, Cadillac, Volvo, Subaru, Daihatsu, Ssangyong, Roll-Royce, Peugeot, Smart Fortwo, Tobe M'car, Luxgen, Zotye, Haima, Geely, Baic, Hongqi, Cmc, Mini Cooper, Buick, Opel, Acura, Aston Martin, Vinfast, TQ Wuling.


To keep your vehicle running properly at all times, we offer a number of services that are carried out by our certified, expert auto service and repair technicians who have years of experience performing everything from oil changes to a complete engine overhaul.

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