What Does an Auto Service Center Provide to Customers?

car care garage
Latest update date: February 21, 01

Car service center is a place that provides comprehensive car maintenance, repair, and care services, meeting all the needs of car owners from simple tasks such as car washing, oil changes to more complex issues such as engine repair, body and paint.

In today's era of strong technological development, cars have become an essential means of transportation for many people. To ensure that the car always operates safely and effectively, choosing a professional car service center is extremely important.

The car service center is not only a place for maintenance, repair, warranty, and car painting, but also a comprehensive destination providing comprehensive car care services, and added services such as rescue, accessory installation, technical advice and insurance, to best meet the needs of customers.

This article will provide an overview of the professional auto center service, helping users better understand the importance of regular vehicle maintenance and choose a reputable address to entrust their "beloved car".

car care garage
Professional car care services at the garage

Choosing a Car Service Center: Why Does It Matter?

Choosing a reputable car service center is very important because it directly affects the life, performance and value of the car. A reputable center usually has:

  • Professional team of technicians: They are well trained and experienced in handling complex technical problems of many different types of vehicles.
  • Modern technology: Using advanced diagnostic equipment to detect errors quickly and accurately.
  • Genuine spare parts: Ensure that replacement parts meet high quality standards, helping the vehicle operate stably.
  • Clear warranty policy: Customers feel more secure knowing that the service they receive is guaranteed.

For example, if you take your car to an unreliable garage that uses poor quality spare parts, this can lead to more serious damage, even dangerous operation. According to statistics, up to 30% of traffic accidents are related to the technical condition of the vehicle.

Core services at car service center

Car service centers typically provide a range of core services, including: maintenance, repair, auto body painting and regular vehicle warranty services.

1. Car maintenance

Car maintenance is the periodic inspection and maintenance of car parts to help the car always operate in the best condition. This service includes changing the oil, oil filter, air filter, checking the brake system, tires, battery, coolant, etc. Centers often provide periodic maintenance packages based on kilometers or time, such as maintenance every 5.000km, 10.000km, or maintenance every 6 months.

“According to a study by the Auto Care Council (2023), regular maintenance at professional service centers can extend the life of a vehicle by up to 50% and reduce the risk of serious breakdown by 70%.” – Automotive Maintenance & Repair Association, USA.

2. Car repair

When a vehicle has a problem, the service center will diagnose and repair the damage. This service includes repairing the engine, transmission, electrical system, suspension system, air conditioning system, etc. Reputable centers often use modern diagnostic equipment such as OBD-II error readers, exhaust gas analyzers, to accurately determine the cause and provide effective repair solutions.

3. Periodic car warranty service

Many service centers are authorized dealers of car manufacturers and provide regular warranty service as specified by the manufacturer. The warranty policy usually includes free repair or replacement of defective parts by the manufacturer for a certain period of time.

4. Car painting service

Body painting services help restore the beauty of a vehicle after an accident or collision. The body painting process includes the following steps: welding, putty, primer, color paint, and clear coat. Professional centers use modern paint booths with air filtration and temperature control systems, ensuring the highest quality paint.

Car painting service
Car painting service

Professional car care service

In addition to core services, the car service center also provides professional care services to keep your car clean and shiny.

1. Car wash

Car washing is a basic service that helps remove dirt and mud from the car's surface. Centers often offer different car wash packages, from regular car washes to detailed car washes. Detailed car washes include cleaning both the interior and exterior, using specialized solutions and modern machinery such as vacuum cleaners and snow foam machines.

2. Car Polishing

Car polishing helps remove minor scratches, restores shine to the paint, and provides a protective layer against environmental damage. There are many different polishing methods, from hand polishing to machine polishing.

3. Ceramic Coating

Ceramic coating is an advanced technology that creates a super durable protective layer on the paint surface. Ceramic coating has high hardness, is scratch-resistant, UV-resistant, water-resistant and dirt-resistant, helping to maintain the car's shine for a long time.

4. Interior cleaning

Interior cleaning includes vacuuming, cleaning leather and fabric seats, cleaning the dashboard, ceiling, etc. This service helps remove dirt, bacteria, mold, and leaves the interior space clean and airy.

5. Clean the engine compartment

Cleaning the engine compartment helps remove dirt and grease from the engine and other parts. Regular cleaning of the engine compartment helps increase the life of the engine, prevent rust and other damage.

Cleaning car engine compartment
Cleaning car engine compartment

Additional services

To meet the diverse needs of customers, many centers also provide additional services such as:

1. 24/7 car rescue

24/7 roadside assistance is available to assist customers with roadside emergencies, such as running out of gas, flat tires, or accidents. A roadside assistance team will be on-site to assist with starting the vehicle, changing a tire, or towing the vehicle to a repair facility.

2. Install accessories

The center provides installation services for genuine accessories such as LED lights, dash cams, reverse sensors, entertainment screens and many other accessories. A team of professional technicians will advise and install accessories properly, ensuring the vehicle's functionality and aesthetics.

“Research by the Global Automotive Research Center (2024) shows that using genuine spare parts can increase the resale value of a vehicle by 15-20% compared to vehicles using non-genuine spare parts.” – Dr. Michael Thompson, Automotive Engineering Magazine, UK.

3. Technical consulting

Our team of experienced technicians are ready to advise and answer any questions customers may have about their vehicle's condition, maintenance, repair and upgrades. They provide in-depth information and make appropriate recommendations so that customers can take better care of their vehicles.

4. Replace genuine spare parts

The center is committed to using genuine spare parts during repair and maintenance, ensuring quality and durability for the vehicle.

5. Auto insurance consulting

Many service centers are partners with insurance companies, providing auto insurance consulting services. Customers can be advised on insurance packages that suit their needs and budget, and receive support in resolving compensation when an incident occurs.

Benefits of using services at a reputable car center?

Using services at a reputable auto center brings many benefits to customers such as saving time, ensuring service quality, peace of mind about the origin of spare parts, receiving professional technical advice and reputable warranty policies.

  • Save time and money: You don't need to tinker with repairs or look for spare parts yourself, the center will take care of everything.
  • Service quality assurance: The reputable center has a team of highly skilled technicians, using modern equipment, ensuring the best service quality.
  • Peace of mind about the origin of spare parts: The center is committed to using genuine spare parts, ensuring durability and safety for the vehicle.
  • Get advice from our team of professional technicians: You will receive useful advice on how to maintain and use your vehicle effectively.
  • Prestigious warranty policy: The center provides warranty for both services and spare parts, helping you feel more secure when using the service.

Which garage specializes in professional car repair, maintenance and care in HCM?

As one of the leading car service centers in Ho Chi Minh City, Thanh Phong Auto is proud to bring customers the most comprehensive and professional service experience. With a team of highly skilled and experienced technicians, along with a system of modern and advanced equipment, Thanh Phong Auto is committed to bringing absolute peace of mind and satisfaction to customers.

  • Periodic maintenance service: Thanh Phong Auto provides a variety of periodic maintenance packages, from small maintenance, large maintenance to maintenance packages based on kilometers or time, helping the vehicle always operate smoothly and durably.
  • Repair service: With the ability to accurately diagnose using modern equipment such as OBD-II error readers, exhaust gas analyzers, and a team of skilled technicians, Thanh Phong Auto quickly fixes all damage problems on your vehicle, from engine, gearbox, electrical system to suspension system, air conditioning system...
  • Professional car care service: At Thanh Phong Auto, your "beloved car" will be meticulously cared for from the inside out with services such as car washing, polishing, ceramic coating, interior cleaning, engine compartment cleaning... to help the car stay clean, shiny and maintain its value over time.
  • Painting service: Using a modern paint booth with air filtration and temperature control systems, combined with international standard painting processes, Thanh Phong Auto is committed to bringing perfect beauty to your beloved car after an accident or collision.
  • Value-added services: In addition to core services, Thanh Phong Auto also provides value-added services such as: 24/7 rescue, accessory installation, technical consulting, genuine spare parts replacement, insurance consulting... to best meet customer needs.
  • Quality commitment: Thanh Phong Auto commits to using genuine spare parts, applying standard technical processes, providing the best service quality and reputable warranty.
Thanh Phong Auto Garage
Professional car repair, maintenance and care garage in HCM

In addition, Thanh Phong Auto also provides electric charging station located at:

  • 1260 Le Van Luong, Phuoc Kien Commune, Nha Be District, Ho Chi Minh City.

The charging station is operational and provides charging ports for electric cars with the following specifications:

  • Number of charging ports: 02 11kW charging ports and 02 30kW charging ports.
  • Opening hours: 08:00 to 17:00 (except holidays and Sundays).
  • Parking service: free.

This charging station is designed to serve electric car owners who need to charge their batteries in the Nha Be area.

FAQ – Frequently Asked Questions

1. What types of periodic maintenance does Thanh Phong provide?

Thanh Phong Auto provides the periodic maintenance package as recommended by the manufacturer, including maintenance at 5.000km, 10.000km, 20.000km, 40.000km and 100.000km. Each maintenance package includes appropriate inspection, cleaning and replacement items to maintain the vehicle's optimal operating condition.

2. What is the process for receiving and handling vehicles when customers bring them in for maintenance/repair?

When the customer brings the car, the reception team will record the customer's information and request. Then, the technician will check, diagnose the car's condition and create a detailed quote. If the customer agrees, the car will be taken in for maintenance or repair. After completion, the car will be re-inspected and handed over to the customer.

3. Does Thanh Phong apply any modern diagnostic technology to detect errors on the vehicle?

Thanh Phong Auto uses a specialized diagnostic system and the latest updated software to accurately detect errors on the vehicle. This system helps to quickly and accurately identify problems related to the engine, Car gearbox, power system, brake system and many other systems on the car. Read the article now: Top 8 software to check and fix car errors today.

4. What is the center's warranty policy for services and replacement parts?

Thanh Phong Auto commits to service quality and provides a reputable warranty policy. Repair and maintenance services are warranted from 1 to 6 months depending on the item. Genuine replacement parts are warranted according to the manufacturer's regulations, usually from 6 to 12 months. During the warranty period, if there is any problem related to the service or spare parts, Thanh Phong Auto will be responsible for fixing it free of charge.

5. Does Thanh Phong Auto provide 24/7 rescue service?

Yes, Thanh Phong Auto provides 24/7 rescue service to support customers in emergency situations such as running out of gas, running out of battery, flat tire or having problems on the road. Customers just need to call Thanh Phong Auto's rescue hotline, the professional rescue team will be there promptly to support and take the car to the nearest center for repair if necessary.

With the above information, hopefully the article has provided you with an overview of the services and benefits of using services at a reputable car service center like Thanh Phong Auto. Choose a professional service center to ensure your car is always in the best condition, safe and efficient when operating.

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Cars Care Service Price Sheet At Thanh Phong Auto HCMC VietNam:

* The cars that we have mechanics: Mercedes, BMW, Audi, Lexus, Toyota, Honda, Mazda, Mitsubishi, Kia, Daewoo, Hyundai,Ford, Nissan, Volkswagen, Porsche, Chevrolet, Rand Rover, Innova, Fortuner, Vios, Fiat, Bugatti, Ferrari, Bentley, Hummer , Chrysler, Dodge, Renault, Cadillac, Volvo, Subaru, Daihatsu, Ssangyong, Roll-Royce, Peugeot, Smart Fortwo, Tobe M'car, Luxgen, Zotye, Haima, Geely, Baic, Hongqi, Cmc, Mini Cooper, Buick, Opel, Acura, Aston Martin, Vinfast, TQ Wuling, BYD.

 

To keep your vehicle running properly at all times, we offer a number of services that are carried out by our certified, expert auto service and repair technicians who have years of experience performing everything from oil changes to a complete engine overhaul.

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